Plasa.com FAQ

Plasa.com is an e-commerce portal under Metranet, a subsidiary of PT Telkom Indonesia, the leading telecommunication group in Indonesia. Plasa.com was established in 2009 to become the first premium online shopping experience in Indonesia.

Because Plasa.com offers premium goods from selected brands and retailers with the guarantee of easy, secure and trusted digital shopping environment for both retailers and buyers.

You can search the products that you need, shop, get detailed information and give an opinion or review about the product. You can also advertise or sell products in Plasa.com as well as take advantage of other features that are available.

It's simple. Go to this link: https://www.plasa.com/customer/account/create/ and complete the form.

When you forgot your password please click link Forgot your password then enter your valid email address. The system will help to restore your password from the stored information.

You can enter the keyword for the product you are looking for in the search bar or you can browse through the product categories and narrowing down to the product that you are looking for.

Please modify your keywords in the search bar or browse through other product categories on the top menu bar. If you cannot find the product you are looking for then it could be the item that you are looking for is not available at this moment.

Please follow the shopping guidance below:

1. Browse or search for the products you want to buy.
2. If you want to add product to your shopping list, you just click the add to cart buton.
3. Check the products quantity and price in shopping cart then proceed to check out.
4. Proceed to sign in / log in (new user need to register).
5. Input address for delivery destination.
6. Select shipment methods.
7. Select payment methods.

After completing all the steps above you will receive your Order Confirmation from Plasa.com

For more detailed explanation, you can go to our How to Buy section.

There are five methods of payment that can be used in Plasa.com:

• Credit card
  VISA and Mastercard
• Internet banking
  KlikBCA and Mandiri Clickpay
• Payment via ATM
  BCA, BNI, Bank Danamon, Bank BRI, and Mandiri ATM
• SMS
  Mandiri SMS
• Bank Installment
  HSBC

There will no additional fee if you pay with credit card. However, for transaction with Klik BCA there will be additional fee Rp 5.500.

Not necessary, since the data of your payment using credit card and Klik BCA will be automatically recorded in the database of Plasa.com payment.

After you have completed the payment, you should receive a confirmation email automatically sent by Plasa.com. There could be several reasons you may not receive the email:

1. Your email box can not receive email from Plasa.com
2. Your email box consider that email from Plasa.com as spam email.

Please check your email junk box.

Yes.

All transaction will be based on IDR (Indonesia Rupiah).

You will use the "regular service" shipping method provided by TIKI/JNE delivery service (UPS for international shipping service).

Yes, you can arrange the shipment to a different shipping address. Please enter the desired address in the 'Shipping Information' step during the shopping process.

Shipping cost will be charged to the buyer and will be calculated automatically by Plasa.com by weight and origin of the product to shipping destination.

Your order will be processed to be shipped after order payment is completed. You will receive Shipping Confirmation email from our customer service with Airwaybill number to the destination address.

You can track the delivery of the products through JNE/UPS website by entering the Airwaybill given in the shipping notification email.

You will receive the products within 3 -10 business days after order payment is completed, exception for forward or remote area.

Delivery Zone	Delivery Area	Regular Lead Time	Remarks
Jabotabek	Jakarta, Bogor, Tangerang, Bekasi	3 days	Max. 3 Days
West Zone	Sumatra, Jawa, Madura	5 days	Max. lead time 5 days for Provincial cities
Central Zone	Kalimantan, Bali, Nusa Tenggara Barat, Nusa Tenggara Timur	7 days	Max. lead time 7 days for Provincial cities.
East Zone	Sulawesi, Papua, Maluku	10 days	Lead time 14 days for Forward / Remote Area

If more than 10 business days you have not received the product, you can contact our customer service or JNE/UPS to get information about delivery status of your product.

Shipping insurance is an option provided for the shopper and the fee will be charged to the shopper. The amount of insurance fee is 0.2% x product price + administration fee of Rp 5,000.

At this moment, coverage of delivery service covers entire teritory of Indonesia, Malaysia, Brunei, and Singapore.

Plasa.com has a product returns policy and facilitate the process of product returns.

You can report to our customer service within 1x24 hours after receiving the products. Our customer service will give you further explanation or instruction on returning the product.

Plasa.com will refund your payment within 7 business days.

Each product has different warranty term. Warranty information can be found on each product description.

Please get in touch with our Plasa Assistant at plasacom@plasa.co.id or call us at (021) 79187251 Monday to Friday, 08.00 – 17.00 WIB (except for public holiday). We are always happy to help.